These are the terms that apply when you book a cleaning with us. We've kept them plain and fair, so you know exactly what to expect from us, and what we ask of you.
This website and our cleaning service are operated by Elysium Home Solutions LLC, which we'll call "Elysium", "we", or "us" on this page. "You" means the person booking or paying for a cleaning. By requesting a quote, booking a visit, or using our service, you agree to these terms. If you don't agree with them, please don't book.
All services are performed by our own team.
These Terms are supplemented by our Service Policies, which form part of your agreement with us.
You must be at least 18 years old to book a cleaning or enter into these terms. By booking, you confirm that you are, and that the information you give us is accurate.
We serve homes within our coverage area across the Peninsula and South Bay. You can see the current area on our website. If your address falls outside it, we'll let you know — we're growing, so it's worth checking back.
You can request a cleaning through the form on this site or by contacting us directly. When you submit a request you'll choose your home size, the type of cleaning, the number of bathrooms, any add-ons, how often you'd like service, and a date and time. The price shown to you is calculated from the details you enter.
A request becomes a confirmed booking once we've reviewed it and sent you a confirmation. We may need to follow up to confirm details, adjust the time, or let you know if the slot you picked is no longer open.
Our prices depend on the size of your home, the type of clean, the number of bathrooms, and any add-ons you select. The checklist page provides a detailed room-by-room guide to the normal scope of each cleaning type.
The quote you see is our best estimate based on the information you give us. If a home turns out to be substantially different from what was described, for example if it's much larger, far dirtier, or needs heavy clutter cleared before we can clean, we may need extra time at our standard hourly rate of $65 per hour. We'll always tell you before doing anything that adds to the price, and you can decide to go ahead or reschedule.
Payment is due upon completion of service unless otherwise agreed in writing. Current payment options are shown on our payment page and may also be provided in the booking confirmation or invoice. The customer is responsible for using one of the payment methods available at the time payment is due.
We reserve the right to pause or cancel future service until any outstanding balance is settled.
Plans change, we understand. If you need to move or cancel a visit, please let us know as early as you can, and at least 24 hours before the scheduled start time. That gives us the chance to offer the slot to someone else and plan our crew's day.
For us to clean, we need a way in. Please make sure we can access your home at the booked time, whether that's by being there yourself, leaving a key, or sharing a gate or door code. If you give us entry instructions, you're confirming you're authorised to share them with us.
Please also let us know in advance about anything we should be aware of, such as an alarm system or areas you'd prefer we don't touch.
Utilities. Running water and electricity must be available during the appointment. If utilities are unavailable, we may need to reschedule.
Pets. Pets may remain in the home if they can safely stay away from active work areas. Aggressive, anxious, escape-prone, or disruptive animals must be secured in a room that will not be cleaned.
Valuables. We recommend securing cash, jewellery, collectibles, firearms, important documents, and other irreplaceable items before our visit. While we treat your home with great care, we ask that high-value items be stored safely out of the way.
Please let us know before the appointment if any of the following apply to your home or your preferences:
We can only accommodate special requirements we know about in advance. We are not responsible for outcomes on surfaces or materials where specific care instructions were not communicated before the visit.
We may take limited photos or videos of relevant work areas for quality assurance, service verification, training, safety, insurance, or claim documentation. Handling, access, retention, disclosure, and customer choices are described in our Privacy Policy.
If an area included in your booked cleaning was not cleaned to the agreed standard, please notify us within 24 hours after service completion and provide reasonable details or photos of the affected area. We will review the concern and, when it relates to the scope originally booked, return to re-clean the affected area at no additional charge.
The Satisfaction Guarantee provides corrective re-cleaning rather than an automatic refund. It does not apply to permanent stains or discoloration, pre-existing damage or conditions, normal wear and tear, areas or tasks excluded from the booked service, inaccessible areas, or results affected after the cleaning by occupants, pets, movers, contractors, or other third parties.
The customer must provide reasonable access for the corrective visit. If the customer declines or prevents a reasonable opportunity to re-clean the affected area, the Satisfaction Guarantee will be considered fulfilled and no refund will be due solely on that basis.
To keep your home and our crew safe, some work falls outside a standard cleaning. We don't take on, among other things:
The checklist page has the fuller list of what's included and what isn't. If you're not sure whether something is covered, just ask before you book.
We reserve the right to decline, pause, or end a visit at any time if our crew encounters conditions that are unsafe, threatening, or outside the scope of a standard cleaning. This includes, but is not limited to:
If we end a visit early for any of these reasons, a fee may apply to cover the crew's time and travel, up to the full service amount in serious cases. We will always explain the reason and work with you on next steps where possible.
We treat your home with care. Accidents are rare, but if you believe something was damaged during a visit, please tell us within 24 hours of the cleaning so we can look into it while it's fresh. Please preserve the damaged item in its current state whenever reasonably possible — we may need to inspect it before any repair or replacement is arranged. Claims raised after the 24-hour window are much harder for us to verify and may not be accepted.
We're not responsible for pre-existing wear, items that were already damaged or improperly installed, or normal results of cleaning a surface that was in poor condition. Where you've asked us not to clean an area, we're not responsible for the state of that area.
When you book, you choose how we may contact you about your visit, by email, text message, or messaging app. We use those channels to confirm bookings, send reminders, and follow up. Standard message and data rates from your carrier may apply to texts. You can opt out of reminders at any time and still keep your booking; just let us know, or reply STOP to text messages.
We are not liable for delays, cancellations, or failure to perform if the cause is beyond our reasonable control. This includes, but is not limited to, natural disasters (wildfire, earthquake, flood), severe weather, power outages, road closures, vehicle breakdown, public health emergencies, pandemic, or government-mandated restrictions. If a visit is affected by such an event, we will contact you as soon as practicable and reschedule at the earliest opportunity at no charge to you.
You agree to indemnify and hold harmless Elysium Home Solutions LLC, its owners and employees from and against any claims, damages, or costs (including reasonable legal fees) arising out of: your breach of these terms; inaccurate or false information you provided when booking; access instructions you provided for a property you were not authorised to grant entry to; or your own negligence or intentional conduct. This indemnification does not limit any rights you have under California consumer protection law.
We'll always do our honest best for you. To the extent the law allows, our responsibility for any single cleaning is limited to the amount you paid for that cleaning, and we aren't liable for indirect or consequential losses. Nothing in these terms removes any rights you have that can't be waived under California law.
These terms are governed by the laws of the State of California. Any dispute relating to our service or these terms will be handled in the state or federal courts located in Santa Clara County, California, and you agree to that venue.
If any provision of these terms is found to be invalid, unlawful, or unenforceable under applicable law, that provision will be modified to the minimum extent necessary, or severed, and the remaining provisions will continue in full force and effect.
These terms, together with any written booking confirmation we send you, form the entire agreement between you and us regarding the services described. They supersede any prior discussions, representations, or understandings, whether written or verbal.
Our failure to enforce any provision of these terms on a particular occasion does not waive our right to enforce it in the future. No waiver is effective unless made in writing.
We may update these terms from time to time. When we do, we'll change the date at the top of this page. The terms that apply to your booking are the ones in effect when you book. If a change is significant, we'll do our best to make it clear.
When Upholstery Steam Cleaning is booked, the customer authorizes the use of controlled steam and suitable cleaning tools on upholstered furniture that appears compatible with the service. Results vary depending on the material, construction, manufacturer instructions, age, condition, staining, odors, prior treatments, and pre-existing damage.
Elysium Home Solutions LLC may inspect, spot-test, limit, or decline treatment of any item that may be damaged by heat, moisture, agitation, or cleaning. A successful spot test does not guarantee identical results across the entire item.
Unless expressly included in the confirmed booking, Upholstery Steam Cleaning does not include shampooing, hot-water extraction, soaking, restoration, repairs, permanent stain removal, pet-urine remediation, mold or biohazard treatment, or guaranteed odor, allergen, sanitization, sterilization, or disinfection results.
Questions about these terms or your booking? Reach out any time: