Everything you need to know before, during, and after your cleaning. Can't find what you're looking for? Just ask.
No. As long as we have safe access — a key, lockbox, garage or gate code, or smart-lock instructions — you don't need to be present.
Yes. You can leave a key, lockbox, garage, gate, or smart-lock access. Please make sure the details are accurate to avoid delays.
Safe entry at the booked time. If you provide entry instructions, you're confirming you're authorized to share them.
Yes. Both must be available during the appointment; without them we may need to reschedule.
No. We clean around heavy furniture and appliances but don't move them, for safety.
Only during a Move-Out, and only if the appliance has already been moved and is safely accessible. We don't move appliances ourselves.
Yes. Interior cabinet, drawer, pantry, and closet cleaning is done only when those areas are empty.
Yes, as an Add-On. The appliance must be completely emptied before we start.
Laundry room cleaning (exterior of washer/dryer, lint, surfaces, floor) is included in Move-In / Move-Out Cleaning and available as an Add-On. It isn't part of Standard Cleaning.
Yes — washing and drying clothes (one standard household load) is available as an Add-On.
One dishwasher load is included with Standard Cleaning. Extra loads or hand-washing are Add-Ons.
Yes — we make the beds, and if clean replacement linens are provided we'll change linens on up to two beds at no extra charge. More beds may incur a small fee.
Pets may remain in the home if they can safely stay away from active work areas. Aggressive, anxious, escape-prone, or disruptive animals must be secured in a room that will not be cleaned.
No. We don't handle litter boxes, pet waste, vomit, or other biohazard materials.
If the condition differs significantly from what was described at booking, extra time may be needed. We'll always discuss any added charge with you before continuing.
Everything in Standard, plus built-up grease, hard-water deposits, baseboards, grout, tops of cabinets where reachable, and the detailed spots routine cleans skip.
Everything in Deep, plus inside empty cabinets, drawers and closets, and whole-home detailing — doors, frames, window sills and tracks, baseboards, and accessible vent covers. See the room-by-room breakdown on the Checklist.
Not always. Some stains, discoloration, rust, paint, or adhesive residue may be permanent and can't be removed by standard cleaning.
We include limited spot cleaning of accessible, washable painted walls during Deep and Move-In / Move-Out Cleaning when the surface can be treated safely. Full wall washing, heavy buildup, permanent stains, damaged paint, wallpaper, and specialty finishes are outside the standard scope.
Yes, but please tell us before the visit if your home has delicate or specialty materials so we use the right method.
Yes. Let us know before your appointment so we can prepare the right products.
Sometimes — of work areas, before/after, for quality assurance or insurance. We do not intentionally photograph personal documents, financial information, computer screens, or other confidential materials. See our Privacy Policy for how photos are handled.
We clean surfaces safely reachable with a standard two-step ladder. Anything beyond safe working height is excluded.
No. Mold remediation, hazardous materials, and biohazard cleanup are outside our scope and need a licensed specialist.
Extras beyond the standard scope — interior appliance cleaning, interior windows, laundry room, walk-in closet, pet-hair removal, and more, priced separately.
Tell us within 24 hours of the visit so we can look into it while it's fresh. Please keep the item as-is until we've had a chance to review. For the full damage and liability terms, see our Service Policies.
Contact us within 24 hours and tell us which area needs attention. If the issue relates to the cleaning scope you booked, we'll review it and return to re-clean the affected area at no additional charge. The guarantee covers corrective re-cleaning rather than an automatic refund. Full conditions are available in our Terms of Service.